In this article, we will delve into how we manage and meet our clients' expectations. We'll explore understanding their priorities, recognizing our team's capabilities, assigning tasks to the right individuals, executing effectively, and ensuring seamless team coordination.
Understanding our customers’ priorities gives our team a significant advantage in determining what to address first. This not only impacts the clients' goals but also fosters strong relationships with them. We are always eager to understand our customers' goals and capabilities.
In some cases, customers outline all the tasks they want us to accomplish. However, it is always crucial to first determine their goals to set proper expectations and alignment for both parties. Once we understand their goals and align our priorities with them, we can establish and meet proper expectations.
Once priorities and expectations are completed, we will need to align them with our team’s capabilities.
It is essential for us to understand the team's capabilities to execute the project effectively. Assigning specific tasks to the right individuals ensures that outputs are delivered on time and meet the client's standards and expectations.
At Biarri Networks, we have several key team members involved in each project:
Project Manager:It's essential to understand each team member's capabilities to ensure tasks align with customer priorities and expectations. We continuously aim for team growth by supporting members in taking on more advanced tasks, allowing them to gain new experiences and knowledge. This helps them achieve more at their current level of expertise.
As we define the responsibilities of each project team member, we can now start to distribute the tasks and kick off the project process to deliver in line with the customer’s priorities and expectations.
We ensure that each team member's improvement is consistent throughout the project. By encouraging them to learn beyond their assigned tasks, we create a win-win scenario. This approach allows team members to acquire new skills while enabling core members to delegate tasks, fostering growth and experience for everyone involved.
As soon as task allocation is clear, we will continue to execute, plan, and coordinate with the team.
In this stage of the project, we can now start to work on the planning, priorities, and timeline that we originally set with the customers' expectations in mind.
It's crucial to plan and coordinate with the team before executing tasks to ensure everyone is aligned and working towards a common goal.
This key point can provide harmony across both teams. Take note that it is always important to coordinate with the customer and stakeholders to make sure that we are aligned with everyone’s goals. Keeping both the customer and key stakeholders informed about the project's status, along with providing plans and goals throughout the process, is crucial.
Key takeaways;
The key takeaways outlined here can help the project team achieve effective planning and meet customer expectations. Our organization is always open to learning new methods and ideas to better fulfill those expectations.